Which languages are available for the conclusion of the contract?

We offer our website in German, English and Polish, so that these languages are available for the conclusion of the contract.

How do I return an item?

In the event that you should discover after purchase that the item does not fit or that you do not like it, a returns label is enclosed in every package. We will bear the costs of returning the goods if you use the return label provided by us for...

Which payment methods are accepted?

We accept the following payment methods: - Paypal - Prepayment Select your preferred payment method in the shopping cart and follow the instructions to pay.

Can I still change an order after confirming it?

If you want to change your address, personal data or order details, we are here for you. Send us an e-mail at shop@kafloor.de or call us on +49 (0) 34953 31-455 (Mon - Thurs 7:30 - 17:00, Fri 7:30 - 14:00).

How can I cancel my order?

No matter what you have ordered, we are sure you will love it. If you're not so sure and want to cancel the order, send us an email at shop@kafloor.de or call us on +49 (0) 34953 31-455 (Mon - Thurs 7:30 - 17:00, Fri 7:30 - 14:00). Please have...

How long can I revoke the contract?

Consumers have a fourteen-day right of withdrawal. Entrepreneurs do not have a right of withdrawal.

Is the text of the contract saved?

We save the text of the contract. The order data and the GTC will be sent to you by e-mail. You can view your past orders if you have opened an account with us.

When does my order become binding?

Your order is displayed again on the "Shopping cart" page. You can change the contents of the shopping basket. You can also cancel the process at any time by closing the browser window. By clicking the button "Order with costs" you complete the...

Do I have to register?

You can order without registering. You will then not open a customer account.

How do I place an order?

When you find a mat you like, you can add it to the shopping cart. You can view all items in the shopping cart at any time by clicking on the shopping cart icon in the upper right corner. You can easily remove items in the shopping cart by...

What are the details of the right of withdrawal?

You will find detailed information on the right of withdrawal in our General Terms and Conditions.