How can I cancel my order?

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No matter what you have ordered, we are sure you will love it. If you’re not so sure and want to cancel the order, send us an email at shop@kafloor.de or call us on +49 (0) 34953 31-455 (Mon – Thurs 7:30 – 17:00, Fri 7:30 – 14:00). Please have your order number ready – we will take care of everything else as quickly as possible.

Please note: In order to cancel an item, it must not yet be in the shipping process. However, if this is the case, you still have the option of returning the item to us as soon as it has arrived at your home.

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